Orders placed with us on chidinmaobairi.com can be returned, provided the item(s) are in its original condition. The item(s) should be returned unused, unsoiled and in its original packaging. We expect the item(s) to be returned with all garment tags still attached.
The item(s) should be returned in our branded boxes as we consider this part of the product. This also ensures that the item(s) arrive back to us in perfect condition.
Damaged product shall not be accepted and refund refused in such circumstances. Return services are free, provided you use our free return services. Please contact us on +2348186000403 for pick up.
We are currently not offering free return services in some cities, states and countries
Item(s) are to be returned within 1 day after delivery within Lagos and 2 days outside Lagos and 5 days for international returns.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.
You may return your items to us using your own shipper. If you do, please inform us within 7 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider.
Our leather-wear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a trace-ability file that specifies its characteristics as well as its precise origin.
Our eye-wear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at our warehouse Chidinma Obairi 6 Komonibo street, Budo estate lekki peninsula phase 2 Ajah, Lagos Nigeria and you retain proof of sending, in case of a dispute.
All items must be returned unused, in their original condition and from the country that the order was delivered to.